Website Terms and Conditions


The Terms of Use of the Griffin and Row Naturals Pty Ltd (griffin+row) website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear or are linked to the griffin+row website. The Terms and Conditions that appear on this website govern the use of, and access to, the griffin+row website.

Website content and access

While griffin+row endeavours to take reasonable care in preparing and maintaining the information on this website, we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice, and may not necessarily be up to date or accurate at the time you view it. It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, griffin+row disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content. griffin+row does not guarantee that access to this website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the griffin+row website or any data on such a computer.


You represent and warrant to us that:
  • you have the legal capacity to enter these terms and conditions; and
  • you will not add any content whatsoever to this site except information that is requested of you.


All prices on our website are quoted in Australian (AUD) dollars. Prices include Australian GST, if goods are shipped to an Australian address. The griffin+row website may also display prices in other currencies, such as GBP, CNY or USD. These secondary prices are for information purposes only. The exchange rate used in calculating the published foreign-currency prices has been determined by griffin+row based upon current and expected currency exchange rates at the time of publication. As such, the converted foreign currency (non-AUD) prices should only be used as guide, and may differ from the price at the actual time of purchase. Actual prices charged will be the price shown in Australian Dollars (AUD). If you make a purchase using a foreign-currency credit card, your bank will then convert the purchase price to your local currency, at an exchange rate determined by your card-issuing bank. In addition, your bank may charge a foreign transaction fee. We have no control over exchange rates set by, or fees charged by your bank. As such, griffin+row cannot be held responsible for any charges levied by your bank. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. While online prices or offers are exclusive to this website they may be matched at individual stores but solely at the discretion of the relevant store proprietor or authorised manager and subject to the availability of stock.

Coupons and bonus offers

All coupons, promotional codes, bonus offers or redemptions (‘Bonus Offers’) have different entry requirements, terms, conditions, and rewards (‘Conditions of Entry’). Please check the Conditions of Entry to verify how to claim any Bonus Offer. The Conditions of Entry for any Bonus Offer will be listed separately to the Terms and Conditions. The Conditions of Entry in conjunction with a Bonus Offer will state the value of the offer, how to redeem the offer and must be met to receive the Bonus Offer. There is a limit of one Bonus Offer per calendar month per household. Bonus Offers are intended for single use only and each Bonus Offer is valid for a limited time only, as specified in the terms of the Bonus Offer. If no time limit is specified, then the Bonus Offer will generally expire within one month of issue. Bonus Offers may be redeemed by individual persons only and are not valid for commercial use. For the avoidance of doubt: a) Bonus Offers may not be redeemed by commercial entities such as, but not limited to, proprietary companies, trusts or sole traders; and b) Bonus Offers may not be redeemed if the purchaser intends to resell the goods for profit; c) Bonus Offers may not be redeemed where the total value of the order is over $500, unless approved in writing by griffin+row. Generally, only one Bonus Offer may be used per order. At times, Bonus Offers may require you to use other facilities other than this website. The Conditions of Entry for any Bonus Offers made by suppliers or other third-party service providers are offered at the discretion of the supplier or third-party service provider and are not endorsed by us. Bonus Offers are not available for resale and cannot be replaced if the evidence required to meet the Conditions of Entry is lost, stolen or deleted. Bonus Offers that are required to be redeemed at the time of purchase cannot be applied retrospectively. If a Bonus Offer is redeemed and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your Bonus Offer will no longer be valid. We reserve the right to vary or discontinue a Bonus Offer at any time. We make no guarantee that changes to the Conditions of Entry to any Bonus Offer will be provided by us.

Product display and colours

The griffin+row website attempts to display the product images as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

Limitation of liability

To the maximum extent permitted by law, griffin+row excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence), arising out of, or in connection with the website content and the use or performance of the griffin+row website. Where the law implies a warranty into these Website Terms and Conditions which may not lawfully be excluded, griffin+row’s liability for breach of such a warranty shall be limited, at its option, to any one or more of the following: (a) in the case of goods, to any one it determines of the following: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and (b) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

Intellectual Property

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork and other graphic materials, and names, logos and trade marks, are the property of griffin+row and are protected by copyright, trade mark and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation only provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, re-transmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of griffin+row. Save for the above, and unless expressively granted, griffin+row does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the griffin+row website or in the user interface of the griffin+row website.

Notification of copyright infringement

If you believe that your copyrighted material may have been infringed, please provide our legal department with the following information:
  • A physical or electronic signature of a person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at the site.
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material.
  • Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number and if available, an e-mail address at which the complaining party may be contacted.
  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
griffin+row’s legal department can be reached by: Mail: Griffin and Row Naturals Pty Ltd PO Box 1036 Chatswood NSW 2057 Australia Email: Please use our contact form.


Any material you send to us on or via the griffin+row website, by email, or by other means, will be deemed to be non-confidential and non-proprietary. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use such material for any purpose without compensation to you.

Third-party websites

The griffin+row website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, griffin+row does not control, endorse, sponsor or approve any such third party websites or their content, nor does griffin+row provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content. The conditions of use and privacy policy of any third-party site may differ substantially from the conditions of use and legal notices that apply to your use of this site. Please review the conditions of use for all third-party sites.

Interference with website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the griffin+row website.


Please refer to our Privacy Policy.


Please refer to our Security Policy.

Shipments and Delivery

Please refer to our Delivery Policy.

Refunds and Returns

Please refer to our Refunds and Returns Policy.


These Terms and Conditions are governed by and construed in accordance with the law of the State of New South Wales, Australia. In the event that a dispute arises from these Website Terms and Conditions, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.