Privacy Policy

Griffin and Row Naturals Pty Ltd (griffin+row) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all griffin+row users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should contact us.

Collection of information

In order to use the griffin+row website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by griffin+row is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of collected information

Any details collected from griffin+row customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on to our payment gateway provider, in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can contact us via the contact form.

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number and expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

griffin+row uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by using our contact form or by opting out of our email newsletter through links in the email footer.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third parties

griffin+row may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

griffin+row uses Google Analytics to collect statistics and compile reports about visitors to our website. All information collected through Google Analytics is of aggregate nature. We do not collect personally identifiable information through Google Analytics. For more information, you may read Google’s privacy policy: http://www.google.com/intl/en/policies/privacy/

Non-personal data may be collected and shared with advertising service AdRoll in order to provide relevant and targeted advertisements through retargeting. Retargeting allows us to show ads to users who have previously visited our website. AdRoll may store a cookie on your computer for this purpose. Visit https://www.adroll.com/about/privacy if you would like to read AdRoll’s privacy policy, including information about how you can opt out of the AdRoll prggram.

Cookies

griffin+row may use browser cookies to provide certain website functionality, such as a shopping cart and convenient checkout process. Approved third parties, such as AdRoll and Google Analytics may also use browser cookies to provide essential services that assist with our business processes, such as statistical analysis or advertising services.

Cookies are small text files that are downloaded on your hard disk, or to your browser’s memory when you visit a website. Cookies are useful because they help our web servers recognise devices that have visited our website before. For example, cookies allow our website to remember preference settings, shopping cart content, user login details, and generally allow us to enhance the usability and performance of our website.

You have the ability to accept or decline cookies. By default, most web browsers automatically accept cookies. But most browsers also give you the ability to modify the settings to decline cookies, or to notify you if a cookie is being placed on your computer. However, if you decline cookies, certain feature of the griffin+row website may no longer work, such as the shopping cart, checkout process and account login.

Most web browsers also give you the ability to manually view the cookies that have been set and delete them if required. You may find more information about this in your browser’s help section.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the griffin+row site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of griffinandrow.com.au.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, our website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our website.